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We give 100% to make sure that you will recieve the best item right for the right person and occasion. We provide an enquiry form to help with answers to your questions or call us on 0800 477 345 to speak to a trained florist and gift solution person today.
We understand that the quality of your purchase and delivery is an important part of our products and services that we provide to you our customer. In return we appreciate that if there is a problem with your order that you contact us within 24 hours by email. Please include Recipients name and address of delivery along with your name and date of purchase and email email@example.com or phone 03 477 3450.
We will endeavour to provide the closest representation to our products advertised but due to the seasonal nature of our business we may have to substitute some of the fresh flower content.
We cannot cancel any order that has already been made up, due to the perisable nature of our business, even if the order has not been delivered. If the cancellation request is made before the requested item is made, we will be able to cancel the order, A fee of $10.00 will be charged for the administration regarding your refund/ cancellation.
It is not normally our policy to refund the price of the perisiable product. However, as every Bouquet, Arrangement and Gifts are individual, (and therefore may require a decision on a case-by-case basis), please contact us within 24 hours so we can determine the best solution to the problem. An offer of a Store Credit will be made. In certain circumstances a refund may be required less the adminstration cost of $10.00.